- 1. The short version
- 2. Delivered reports
- 3. When we refund in full
- 4. Cancelling
- 5. How refunds reach you
1. The short version
If we do not send you a report, you do not pay for it.
If a check cannot be completed — the GSTIN does not resolve, the name is too generic to search safely, or we cannot stand behind what came back — we refund the full fee. If a report is delivered to your account, the fee is not refundable.
2. Why a delivered report is not refundable
What you are buying is the automated retrieval and structured analysis of public records, not a particular answer. A report that says we found nothing adverse on this party, and here is exactly what we could not see has done the job you paid for, and it costs us the same infrastructure to produce as one full of findings. So “the report came back clean” is not grounds for a refund.
What is grounds for a refund is us not delivering.
3. When we refund in full
- The GSTIN you paid for turns out not to resolve to a usable registration.
- The party's name is not distinctive enough to search the court record safely, so a search would return other people's cases. We refuse those rather than guess, and a refusal is a refund.
- We cannot stand behind the findings well enough to send them.
- You were charged twice for the same check, or charged after cancelling.
- System technical failure or data provider outage preventing report generation.
We try hard to make most of these impossible before money moves: the GSTIN is validated and resolved before the payment screen appears. That single step removes most of this list.
4. Cancelling
You can cancel any time before you pay — close the payment modal and nothing is charged. Because automated report generation begins as soon as payment is confirmed, it cannot be cancelled after that; if an automated failure occurs, we will refund it immediately.
The free welcome check has nothing to refund. Not using it costs you nothing.
5. How a refund reaches you
| How to ask | WhatsApp 81810 78361 · k3shavgupta@gmail.com — quote your order ID or payment reference |
|---|---|
| We respond within | 2 working days |
| Refund issued within | 3 working days of verification |
| Money reaches you in | 5–7 working days from issue, depending on your bank (1–3 days for UPI) |
| Refunded to | The original payment method. We cannot refund to an alternative account. |
If a refund has not arrived within ten working days of us confirming it, tell us and we will chase it with the payment gateway.